Frequently Asked Questions
Everything you need to know about your next journey with NZ Luggage Company.
How long does shipping take within New Zealand?
We offer fast nationwide shipping. North Island deliveries typically take 1-2 business days, while South Island deliveries arrive within 2-3 business days.
What is your return policy for luggage items?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it in its original, unused condition with all tags attached.
Do your suitcases come with a warranty?
Yes, all of our premium luggage brands come with a manufacturer's warranty ranging from 2 years to a lifetime, covering defects in materials and workmanship.
How do I set the TSA lock on my new suitcase?
Each suitcase comes with a specific instruction manual inside. Generally, you hold the reset button, set your code, and release. Contact our support team if you need a digital guide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as buy-now-pay-later options like Afterpay and Laybuy for your convenience.
Is your luggage cabin-size approved for Air New Zealand?
Most of our 'Carry-On' category items are designed to meet Air New Zealand's standard cabin dimensions, but we always recommend checking specific flight requirements before traveling.