Returns & Exchanges
At NZ Luggage Company, we want you to travel with confidence, which is why we offer a 30-day return policy on all unused fashion accessories and travel gear. If your purchase isn't the perfect fit for your next journey, we are here to help with a seamless exchange or refund.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive your return authorization.
Pack Your Items
Ensure the luggage or accessory is in its original, unused condition with all tags and protective packaging intact to qualify for a full refund.
Ship It Back
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location across New Zealand.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing